About kosena cleaning service

 

What is kosena cleaning service ?

kosena cleaning service is an online company that simplify finding and booking a home cleaner.

 

Who are your cleaners?

Our cleaners are foreigners from Indonesia

 

How can I contact you?

You can email us at kosenacleaning@gmail.com

You can contact us at 012-2037166

 

Please note that all bookings are to be made online via kosenacleaning.com. Kindly be noted that we cannot take booking via phone.

Once you have made your booking, you can chat with our live chat support team available at +6012-2037166

 

 

Company Policy , Terms & Condition

 

What is your Satisfaction Guarantee?

If you are not 100% satisfied with the job (not applies to renovation cleaning), please let us know as soon as possible and we will send another cleaner to your home to finish the job at no cost!*

 

If you are not satisfied with your cleaning, please call us as 012-2037166 or drop us an email with picture attachment as proof at kosenacleaning@gmail.com within 24 hours after your cleaning session.

 

*Terms apply

 

 

Refund Policies

 

What is your rescheduling and cancellation policy?

 

Please take note of our cancellation and rescheduling policy below.

 

Before 12:00PM the day before :  100% Refund

On the same day :  No refund

 

1. You may cancel you booking by informing us via Call / Whatsapp / SMS or to our live chat agent.

2. Email & Facebook message/comment will not be considered as cancellation notice.

3. Rescheduling is considered as cancellation. Refund will be provided and a new booking will need to be made.

 

​

Delivery Methods and Timing

 

How do I know that my booking is successful?

After you make a booking, you will receive an SMS once a cleaner has accepted the your job request.

 

You may also check the status of your booking online at our website. 

 

What should I do after my booking? How do I know if a cleaner will be coming?

Once your booking has been received by us, you can just sit back and relax. You will receive an SMS update within 24 hours from us once a cleaner has accepted your request and say hello to a clean home!

 

How long should I wait for the confirmation of cleaner?

24 hours. Should there be no cleaner available, we will send you a cancellation SMS after 24 hours. Should you are willing to wait longer, reply back to the SMS with the message OPEN. Call us directly if you want to reschedule to to other dates.

 

​

Terms of Use

​

Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy and your representation that you are 18 years of age or older.

 

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE USE OF THE WEBSITE IS AT YOUR SOLE RISK. MAIDEASY, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS MAKE NO WARRANTIES AND/OR REPRESENTATIONS AND DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND/OR CONDITIONS WHETHER EXPRESS OR IMPLIED ARISING OR RESULTING FROM OR UNDER AND IN CONNECTION WITH THE WEBSITE AND FROM YOUR USE OR INABILITY TO USE THEREOF INCLUDING BUT NOT LIMITED TO:- THE ACCURACY, COMPLETENESS, MERCHANTABILITY, SATISFACTORY QUALITY, UNINTERRUPTED OR ERROR-FREE SERVICE OR OPERATION, CONTINUITY AND AVAILABILITY OF SERVICE OR OPERATION, COMPATIBILITY AND USABILITY WITH THIRD PARTY OR OTHER SERVICES, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS OF THE WEBSITE OR ANY SERVICE THAT MAIDEASY PROVIDES ANY ERRORS, MISTAKES, OMISSIONS OR INACCURACIES IN ANY MATERIAL, CONTENT, MESSAGE, TRANSMISSION OR ACT, WHETHER POSTED, EMAILED, TRANSMITTED, SUBMITTED, ADVERTISED, OFFERED OR OTHERWISE MADE AVAILABLE IN THE WEBSITE (WHETHER BY MAIDEASY OR ANY THIRD PARTY THROUGH THE WEBSITE); ANY UNAUTHORIZED ACCESS TO OR USE OF THE WEBSITE OR MAIDEASY’S SERVERS, DATA OR INFORMATION; ANY CESSATION, TERMINATION OR DISTURBANCE OF TRANSMISSION TO OR FROM WEBSITE; YOU AGREE TO INDEMNIFY AND HOLD HARMLESS TO THE FULLEST EXTENT ALLOWED BY LAW, MAIDEASY, ITS OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, OBLIGATIONS, LOSSES, LIABILITIES, COSTS, DEBTS AND/OR EXPENSES OF ANY NATURE WHATSOEVER ARISING FROM YOUR USE OF THE WEBSITE.